Our frames are produced by one of the world’s best carbon frame manufacturers. The frames are tested to ISO and additional in-house standards. We guarantee a high quality and provide a warranty service for two years for the first and second owners The warranty policy covers manufacturing and material failure.

Further conditions are:

The warranty service applies to the first and second owners with the original purchasing date being the start of the warranty period. We recommend creating a sales contract when selling your Lahyla bike to prove second ownership and supplying the original invoice to the second owner.

The original invoice is mandatory for warranty services, also for the second owner.

Costs for third party components that require replacement are not covered by LAHYLA.

LAHYLA does not cover costs from third parties in the warranty process, such as assembly by a bike shop.

LAHYLA reserves the right to offer equivalent products as replacements, such as newer models or differing colors.

The defective components become property of LAHYLA after replacement.

A warranty exchange does not extend the warranty period.

Compensation in any form during the warranty process isn’t provided by LAHYLA.

Round-trip shipping costs are covered by LAHYLA (Standard shipping only, express shipping possible at your own cost)

Frames send to us for warranty claims need to be clean and all third party components must be removed. If a frame sent to us still requires cleaning or parts need to be disassembled, we will charge for the necessary working time at our usual hourly rates.

• Exceeding the maximum permitted weight and improper use voids warranty.
  
• Usage of components that aren’t approved void the warranty.
  
• Paint is excluded from the warranty.
  
• Damage caused by a crash, a lack of maintenance and wear are excluded from warranty.
• Structural modifications, grinding and changes to the surface such as painting void warranty.
• The warranty period for bearings and seals is one year.
• Damage to derailleur hangers is excluded from the warranty.

Bad things can happen, and crashes are a part of our sport. If you happen to damage your frame, we offer a crash replacement program valid for 4 years. This program is designed to support you when things don’t go your way.

The crash replacement is applicable to frames damaged to the point where safety may be compromised. Our team will assess whether this condition applies. Please note that intentionally caused damage is excluded from this policy.

If your frame is damaged and you wish to use the crash replacement program, please send us high-quality photos and a description of the incident. Additionally, we’ll need the original invoice, though you do not need to be the first owner.

If your case falls within our policy, we will offer a replacement that typically provides a ~35% discount on the damaged part of the frame. This ensures you only need to replace the damaged components. The damaged frame must be sent back to us.

We stock frames and hardware for warranty and crash replacements, but reserve the right to offer the best alternative if a particular model, color, or size is unavailable.

If you have any questions or concerns, feel free to reach out to us at info@lahylabikes.com.